Rhody Rydes
OUR POLICIES
We're committed to a smooth, transparent experience for every rider. Please take a moment to review our policies before booking — knowing these helps avoid any surprises on the day of your ride.
DEPOSIT POLICY
After submitting your ride request online, you will be contacted within 24 hours with your personalized quote and payment instructions for your deposit. This deposit goes toward your total fare balance.
We accept all major payment methods for deposits. Full details will be provided when we contact you to confirm your reservation.
All deposits are non-refundable regardless of cancellation timing. By submitting a ride request you acknowledge and accept this deposit policy.
Questions about your deposit? Call or text us at (774) 292-0894 or email info@rhodyrydes.com.
BOOKING & CANCELLATIONS
A credit card is required for all out-of-state reservations. Any booking cancelled within 24 hours of the scheduled pick-up time will be charged the full quoted fare.
By making a reservation, you acknowledge and accept this cancellation policy.
Exceptions: Cancellations due to severe weather that results in flight cancellations or unsafe driving conditions are exempt from charges. We also reserve the right to cancel rides during dangerous weather conditions at no cost to the client — your safety always comes first.
AIRPORT ARRIVALS
We monitor your flight arrival information directly. If your flight details change, please call us as soon as possible at (774) 292-0894 so we can do our best to accommodate.
When you've landed and are ready to be picked up, call us and we'll dispatch your driver to the terminal to meet you.
WAITING TIME
No waiting charge for the first 30 minutes after touchdown for domestic flights, or the first 60 minutes for international flights. After the grace period, waiting time is billed at the vehicle's hourly rate.
No waiting charge for the first 15 minutes. After that, waiting time is billed at the vehicle's hourly rate.
NO SHOW
If you do not appear at the scheduled pick-up time and location based on the flight information you provided, you will be considered a no-show and billed the full fare.
If you do not appear at the scheduled pick-up time and location, you will be billed the full quoted price.
VEHICLE DAMAGE
Passengers are responsible for any damage caused to the vehicle's interior or exterior during their ride.
We take pride in maintaining clean, comfortable vehicles for all our riders. We appreciate your cooperation in keeping them that way.
TRAFFIC & DELAYS
Fares will not be adjusted for traffic delays at any time. Conditions such as accidents, rush hour, and bad weather are beyond our control.
If you're requesting a pick-up during rush hour in Providence, Boston, or Connecticut, please be aware that on-time arrival cannot be guaranteed. We recommend building extra time into your schedule for high-traffic periods.
LIABILITY
Rhody Rydes is not responsible for passenger expenses arising from mechanical failure, traffic conditions, or adverse weather.
We are not responsible for items left behind in our vehicles or for damage to personal belongings.
READY TO RIDE?
Questions about our policies? Give us a call — we're happy to help.